Mobile UC Means More Customer “Help Desk” Support

Copyright © 2013 The Unified-View, All Rights Reserved Worldwide January 16, 2013 By Art Rosenberg, The Unified-View/ UC Strategies Expert The power of UC-enabled self-service applications is very attractive to consumers who want to do things by themselves as much as possible. This was reflected in a recent market study by Frost & Sullivan analysts, showing that “65% of consumers are now demanding self-service options around the clock.” That should […]